Once your order has been placed and processed, you will receive a confirmation email with your order details. Your order then goes into production. Once your order is completed, and freight pick up is arranged, you will be sent a tracking number as w

Once your order has been placed and processed, you will receive a confirmation email with your order details. Your order then goes into production. Once your order is completed, and freight pick up is arranged, you will be sent a tracking number as well as the freight carrier&apos;s website in order to track your package. Please note: Your freight shipping number must be tracked through the freight company website, and not through Shop App. Accessories which are sent through UPS may be tracked through the shop app.&#xA0; Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don&apos;t see any updates right away, please be patient and check back later.

How do I track my order?

All Plush + Oak deliveries are scheduled directly with the customer. Once your order lands in your city, you will be contacted via telephone by the freight team to set up a delivery window (4h window). If the estimated delivery date for your order ha

All Plush + Oak deliveries are scheduled directly with the customer. Once your order lands in your city, you will be contacted via telephone by the freight team to set up a delivery window (4h window).&#xA0; If the estimated delivery date for your order happens to be during a time when you are out of town, please rest assured that the delivery carrier will reach out to you to schedule a delivery date and time that aligns with your availability. As such, you have the flexibility to arrange for delivery anytime within the week after it has landed. Please note that if the delivery company needs to hold the order longer than a week, they will begin charging storage fees. Please ensure someone is available to receive the order within the delivery week. Plush + Oak appreciates your patronage, and we&apos;re here to make sure your delivery goes smoothly.

What happens if an item's estimated delivery date falls during a customer's absence from town?

We are happy to assist in changing your shipping address any time before your order ships. Please contact us with the address change. As our delivery rates are a flat rate per state/province, this will not change the cost of shipping as long as the a

We are happy to assist in changing your shipping address any time before your order ships. Please contact us with the address change. As our delivery rates are a flat rate per state/province, this will not change the cost of shipping as long as the address is changed prior to shipping.&#xA0; If your order is already in transit and the address needs to be changed, a change order fee will be incurred. This must be quoted out individually but ranges from $150-350 for the change order fee. &#xA0; Please ensure that your shipping address is correct prior to shipping to avoid change order fees.&#xA0; If you require any further assistance, please do not hesitate to reach out. We are here to help! Thank you for choosing Plush + Oak.

Changing Shipping Address

info@plushandoak.com

Plush + Oak
5612 82 avenue NW
Edmonton, AB
T6E3B6

Plush + Oak

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